Returns & Exchanges

At AscasoUSA, we want you to be completely satisfied with your premium espresso equipment; therefore, we offer a 30-day return window for unused items in their original packaging. Please note that a restocking fee may apply to machines that have been cycled with water or coffee.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare the Equipment

  Thoroughly drain all water from the boiler and pack the machine in its original double-box packaging, including all accessories, manuals, and protective inserts.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable carrier to send your item back to our designated inspection facility, ensuring the package is fully insured.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the return, we will process your refund to the original payment method, minus any applicable shipping or restocking fees, within 7-10 business days.