Frequently Asked Questions
Everything you need to know about your Ascaso espresso journey.
What is the standard shipping timeframe for espresso machines?
Most in-stock machines are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do Ascaso espresso machines come with a warranty?
Yes, all new Ascaso espresso machines include a comprehensive 12-month manufacturer's warranty covering parts and labor for any manufacturing defects.
What is your return policy for home espresso equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that used espresso machines may be subject to a restocking fee to cover inspection and refurbishing costs.
Are Ascaso machines compatible with standard US electrical outlets?
Absolutely. All machines sold through AscasoUSA are specifically manufactured for the North American market and operate on a standard 120V / 60Hz power supply.
Do you offer technical support for machine setup?
Yes, our dedicated support team is available via email and phone to guide you through the initial setup, seasoning, and maintenance of your new espresso machine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and financing options through Affirm for qualifying purchases.